You can request a refund if the item is not as you expected, discuss your problem with us either on Instagram or on the website chat (bottom-right button)

Please note that if the reason of the refund is not an error of ours, such as wrong size or product, the cost of shipping the item to the closest Heartbreak Hotel warehouse (Delaware, USA | Rome, IT | Guangdong, China) will be on you. After received the product we will refund you the full price. 

Where can I return my items?

  • UNITED STATES OF AMERICA | Copping Zone 3 Germay Dr Ste 5 PMB 75359
  • EUROPE, Italy | Via Algajola 2, Rome, 00122 Phone number: +39 3468741212 (not for customer support)
  • CHINA | 4th Floor, Building A, No.8 Xin 'an Hengzhong Road, Chang 'an Town, Dongguan City, Guangdong Province, China     The recipient: Fengqing Yang Phone number: 0086-15226419191  Zip code: 523841  (Only for customers inside China)